Water and Sewer Services
Water and Sewer Services
The Village of Chatham provides potable water and sanitary sewer service to properties inside the Village limits, as well as to certain properties outside the Village that contract for service.
Quarterly Billing & Payment Deadlines
Water and sewer statements are issued quarterly in March, June, September, and December.
- The balance is due within 30 days of the billing date, without penalty.
- A 2% penalty is added after 30 days past due.
- If full payment is not received within 60 days, water service may be shut off.
- If service is shut off, there is a $25 disconnection fee plus an additional $25 reconnection fee when turning service back on.
- Any outstanding balance for the sewer portion of the bill remaining unpaid after April 15 shall be immediately relevied to the Village of Chatham property tax roll for the parcel associated with the respective water and sewer account.
Water & Sewer Rates (Effective June 1, 2025)
In April 2025, the Village Board approved the following reduced water and sewer rates, effective June 1, 2025.
| Customer Type | Water Rate (per cubic foot) | Sewer Rate (per cubic foot) |
|---|---|---|
| Inside the Village | $0.064 | $0.088 |
| Outside the Village | $0.128 | N/A |
Payment Options
The Village accepts multiple payment methods for water and sewer bills, including cash, check, and debit or credit cards. Payments may be made in person at the Village Clerk’s Office, Monday through Thursday, from 9:00 a.m. to 1:00 p.m.
Credit and debit card payments may also be made online by clicking the “Pay Your Bill” button located at the top right of this website.
Checks and money orders should be made payable to “Village of Chatham” and mailed to: Village of Chatham
77 Main Street
Chatham, NY 12037
Processing Fees (AllPaid)
All credit and debit card payments (online, in person, or by phone) are processed by AllPaid and are subject to a service (processing) charge. The Village does not retain this fee — it is remitted to the processor. Before completing any transaction, the exact processing fee is displayed so you know your total cost in advance.
Fee-free alternatives: Pay by check, cash, or through your bank’s ACH/bill-pay option.
Card Processing Service Fees (AllPaid)
(From the AllPaid “Card Processing Service Fees” schedule.)
Internet Payment Service Fee (web / onsite swipe)
| Transaction Range | Service Fee Amount |
|---|---|
| $0.01 – $50.00 | $1.75 |
| $50.01 – $75.00 | $2.00 |
| $75.01 – $100.00 | $3.75 |
| $100.01 – $150.00 | $5.75 |
| $150.01 – $200.00 | $7.25 |
| For each additional increment of $50 (or portion thereof), add $2.00. | |
Phone-Assisted Service Fees (Call Center / Live Agent)
| Transaction Range | Service Fee Amount |
|---|---|
| $0.01 – $50.00 | $5.75 |
| $50.01 – $75.00 | $6.00 |
| $75.01 – $100.00 | $7.75 |
| $100.01 – $150.00 | $9.75 |
| $150.01 – $200.00 | $11.25 |
| For each additional increment of $50 (or portion thereof), add $2.00. | |
Accepted payment methods: MasterCard, Visa, American Express, Discover, and major debit cards.
Tips & Additional Information
- Shutoff notices: If a bill remains unpaid beyond 60 days and service is terminated, you must settle the past due balance and pay all associated fees before service is restored.
- Maintenance & flushing: Hydrants may be flushed periodically to clear sediment. Notices are posted on the Village website, Facebook, and in the Village newsletter.
- Lead service line identification: The Village may provide guidance or outreach regarding lead service lines on properties.
- Questions or disputes: Contact the Village Clerk’s Office or DPW to review bills, dispute charges, or request adjustments.