‍ NEW ONLINE PAYMENT OPTIONS COMING TO THE VILLAGE OF CHATHAM

The Village of Chatham is implementing new online payment systems to improve convenience and expand available services. Unlike the previous system, the new systems provide consistent and predictable fee structures with multiple payment methods, including credit/debit cards and electronic check (ACH).

‍ Tax Payments (New Temporary Online System)

This system is different from the previous online payment method, which had limited functionality and was not widely used. The new system offers additional features, including:

• Property Search: Search by property address or owner name to locate tax bills

• Online Bill Access: View tax bills directly online

• Secure Online Payments: Select tax bills and proceed to payment via credit cards, debit cards, or electronic checks (ACH)

This updated process is designed to be more user-friendly and easier to navigate.

Please note that this tax payment system is temporary and will be used during the Village’s transition to a unified billing and payment system.

Utility Payments (Water/Sewer)

The new utility (water/sewer) payment portal enables users to manage recurring payments, featuring secure Auto-Pay enrollment via bank account (ACH) or credit/debit card. It is designed to streamline payments, reduce manual data entry, and minimize errors.

Additional features include:

• Flexible Enrollment and Auto-Pay Features: Users can sign up for recurring automated payments with options to enroll in Auto-Pay through the online payment portal

• Email Notifications: Receive reminder emails prior to scheduled payments, including payment amount and processing date information

• Payment Methods: Supports automatic deductions or one-time payments via credit cards, debit cards, or electronic checks (ACH)

• Account Management: Users can view billing history, manage payment methods, and download bills online

Miscellaneous Payments

The Village is also expanding online payment capabilities to include a variety of additional fees, such as permits and other charges. These payments will be made through a separate online portal.

‍ Payment Methods and Processing Fees

‍ The new systems will offer multiple payment methods, including credit/debit cards and electronic check (ACH).

Utility and Miscellaneous Payments:

·         Credit/Debit Cards: 2.95%

·         ACH (eCheck): $1.95

‍ Tax Payments:

·         Credit/Debit Cards: 2.95% (minimum $2.00)

·         ACH (eCheck): $2.00 (for payments up to $50,000, with verification)

‍Processing fees are charged by third-party providers and are not retained by the Village.

‍ There is no fee for payments made by cash or check.

‍ Important Information

• Utility and miscellaneous payments are made through separate online portals

• Tax payments are currently processed through a different system

• Additional information, including links and instructions, will be available on the Village website https://villageofchathamny.gov/payment-options‍ ‍

We appreciate your patience during this transition and look forward to providing improved services to our residents.

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